FAQ

FREQUENTLY ASKED QUESTIONS

General

• HOW DO I ORDER ONLINE?
• CAN I CHANGE/CANCEL MY ORDER?
• CAN I TALK TO SOMEONE?
• WHAT ARE YOUR FULL TERMS AND CONDITIONS?
• WHAT CURRENCY ARE PRODUCTS DISPLAYED IN?
• DO YOU HAVE A SIZE GUIDE?

Shipping & Delivery

• WHICH COUNTRIES DO YOU SHIP TO?
• HOW MUCH WILL SHIPPING COST?
• HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
• WHAT HAPPENS IF I’M NOT HOME WHEN MY PACKAGE ARRIVES?
• IF THERE IS A PROBLEM WITH MY ORDER WHO CAN I CONTACT?
• WHAT IF I DON’T RECEIVE MY ORDER IN THE EXPECTED TIME FRAME?
• DO YOU DELIVER TO PO BOXES?

Returns & Exchanges

• CAN I GET AN EXCHANGE AND/OR REFUND?
• CAN I EXCHANGE MY PURCHASE IN A STORE?
• WHAT CAN I USE AS A PROOF OF PURCHASE?
• WHAT CAN I DO IF MY PURCHASE IS FAULTY?

Payment Options

• WHAT ARE MY PAYMENT OPTIONS?
• HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?
• DO PRICES INCLUDE GST?

Orders

• HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFULLY PROCESSED?
• WHEN WILL MY ORDER BE SHIPPED - AND HOW WILL I KNOW?
• WHAT SORT OF WARRANTY DO I GET ON YOUR TECHNICAL PRODUCT?